ClipHuman is operated by Montgomery Media LLC. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all ClipHuman orders. Paddle handles payments, receipts and refunds.
If you're not happy with a paid plan, you can ask for a full refund within 14 days of any payment, whether it's your first payment or a monthly renewal. You don't have to give a reason.
Refunds go back to the payment method you paid with. Paddle usually processes them within a few days. Your bank may take longer to show the money.
A refunded plan ends when the refund is made, and your account moves to the Free plan. Free plan limits then apply, including keeping recordings and clips for 30 days. We warn you in the app a week before any are deleted.
After 14 days, we don't refund that payment, including for the unused part of a month. You can cancel at any time in the app's settings. You keep your plan until the end of the month you've paid for, and you won't be charged again.
The Free plan costs nothing, so there's nothing to refund.
This policy doesn't take away any rights you have under the law where you live.
Montgomery Media LLC
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